UNDERSTANDING YOUR BILL
NOTE: If you don't see your preferred appointment time available online,
please call our office at 480-722-2595 to inquire about more options.
please call our office at 480-722-2595 to inquire about more options.
We are very pleased to offer PAPERLESS BILLING STATEMENTS!
When you owe a balance, we will notify you via text or email.
Your current statement balance will also be visible on your Patient Portal.
**(If you would prefer to receive a PAPER billing statement in the mail,
please call our Billing Department at 480-722-2595, Option 3, to make that request.
When you owe a balance, we will notify you via text or email.
Your current statement balance will also be visible on your Patient Portal.
**(If you would prefer to receive a PAPER billing statement in the mail,
please call our Billing Department at 480-722-2595, Option 3, to make that request.
OPTIONS TO PAY YOUR BILL:
1. You may click below to pay here on our website.
2. You may click the LINK that is included on your text or email. You will be directed to a service called HealowPay. You may be required to enter a CODE that was included in the text or email message.
3. You may call our Billing Department to make a payment over the phone at 480-722-2595, Option 3.
4. If you prefer, you may still MAIL a check to our office, but please include your ACCOUNT NUMBER on the check.
1. You may click below to pay here on our website.
2. You may click the LINK that is included on your text or email. You will be directed to a service called HealowPay. You may be required to enter a CODE that was included in the text or email message.
3. You may call our Billing Department to make a payment over the phone at 480-722-2595, Option 3.
4. If you prefer, you may still MAIL a check to our office, but please include your ACCOUNT NUMBER on the check.
UNDERSTANDING YOUR STATEMENT:
1. Dates of Service: This column lists the dates you received service from our office, as well as the date any changes were made to your account (such as payments, adjustments, collection fees, etc.) related to the original service.
2. Description of Service: This column lists the individual services that were billed, as well as a description of any payments or adjustments made by your insurance company or our office related to each individual charge. It is not uncommon for one visit to the doctor to result in multiple different billed items, depending on how your insurance company wants us to report the services. Services for PREVENTIVE measures are often required by your insurance, and they pay the provider to report these measures. These charges are typically NOT the patient’s responsibility.
3. Charges: This column lists the charge for each specific service or fee.
4. Pay/Adj/Withheld: This column describes payments made by you or your insurance company, any amounts “adjusted off” by your insurance company, and amounts “withheld” or “written off” by our office.
5. Your Balance Due on These Services: THIS IS WHAT YOU OWE after all payments and adjustments have been applied.
1. Dates of Service: This column lists the dates you received service from our office, as well as the date any changes were made to your account (such as payments, adjustments, collection fees, etc.) related to the original service.
2. Description of Service: This column lists the individual services that were billed, as well as a description of any payments or adjustments made by your insurance company or our office related to each individual charge. It is not uncommon for one visit to the doctor to result in multiple different billed items, depending on how your insurance company wants us to report the services. Services for PREVENTIVE measures are often required by your insurance, and they pay the provider to report these measures. These charges are typically NOT the patient’s responsibility.
3. Charges: This column lists the charge for each specific service or fee.
4. Pay/Adj/Withheld: This column describes payments made by you or your insurance company, any amounts “adjusted off” by your insurance company, and amounts “withheld” or “written off” by our office.
5. Your Balance Due on These Services: THIS IS WHAT YOU OWE after all payments and adjustments have been applied.
WHY DO I OWE A BALANCE?
You may owe a balance for a number of reasons. Sometimes you owe a fee to our office due to a missed or late-cancelled appointment, or for collections services for unpaid balances. You may call our office if you have questions about any of these charges.
Most often, you will owe a balance due to one of the following:
COPAYMENT: A copay is a fixed amount you pay for a health care service, usually when you receive the service. The amount can vary by the type of service. If it was not paid at the time of your service, it will show up on your statement.
DEDUCTIBLE: A deductible is the amount you pay for health care services before your health insurance begins to pay.
COINSURANCE: Coinsurance is your share of the costs of a health care service. It's usually figured as a percentage of the amount we allow to be charged for services. You start paying coinsurance after you've paid your plan's deductible.
If you have questions about copayments, deductibles, or coinsurance, YOU NEED TO CALL YOUR INSURANCE COMPANY.
Our office does not have the information for your specific insurance policy, and most likely will not be able to answer your questions.
You may owe a balance for a number of reasons. Sometimes you owe a fee to our office due to a missed or late-cancelled appointment, or for collections services for unpaid balances. You may call our office if you have questions about any of these charges.
Most often, you will owe a balance due to one of the following:
COPAYMENT: A copay is a fixed amount you pay for a health care service, usually when you receive the service. The amount can vary by the type of service. If it was not paid at the time of your service, it will show up on your statement.
DEDUCTIBLE: A deductible is the amount you pay for health care services before your health insurance begins to pay.
COINSURANCE: Coinsurance is your share of the costs of a health care service. It's usually figured as a percentage of the amount we allow to be charged for services. You start paying coinsurance after you've paid your plan's deductible.
If you have questions about copayments, deductibles, or coinsurance, YOU NEED TO CALL YOUR INSURANCE COMPANY.
Our office does not have the information for your specific insurance policy, and most likely will not be able to answer your questions.
SUSPENDED ACCOUNTS:
If your payment has not been received within 30 days from the date of your first statement, your account may be Suspended. Once an account is Suspended, you will need to make a payment on your balance before we can provide any more services.
If you need to arrange a payment plan option, please call our Billing Department at 480-722-2595, Option 3.
If your payment has not been received within 30 days from the date of your first statement, your account may be Suspended. Once an account is Suspended, you will need to make a payment on your balance before we can provide any more services.
If you need to arrange a payment plan option, please call our Billing Department at 480-722-2595, Option 3.